Customer Disservice: now on Twitter

Oooh, Bank of America has found a new medium through which it can irritate its customers. At least you can fight back with spam, hate followers, etc.

Speaking of customer service, it seems cell phone technology may be reaching a saturation point. According to this guy, the industry's "salad days" aren't over:

Craig Moffett, an industry analyst at Sanford C. Bernstein & Company, is one of the skeptics. “I don’t think anyone would argue that the salad days of the wireless industry are over,” he said. He added that in terms of subscriber growth in North America, “we’re awfully close to saturation.”

I both agree and disagree. I think the market is very close to saturation, especially in the developed world, where you have individuals with multiple phones. However, I don't think the industry, especially on the service side, will ever stop tossing salad, especially its customers'! BOO-YAH.